Henrietta, NY (October 14, 2022) – Today, Six15 Technologies, in partnership with Help Lightning, is launching the world’s first industrial plug-and-play head-up augmented reality (AR) remote assistance solution for field technicians.
Often, field technicians need help from product support experts who are seldom on site but need to see the problem in real-time to help technicians with a solution. The two types of remote assist solutions used today either utilize specialized hardware and software or are an app on a smart device. While both work, the former requires significant investments to implement, and the latter is not hands-free, making it challenging to use in many situations.
With field equipment becoming ever more complex and product support experts in short supply, the need to efficiently support field technicians is increasing exponentially.
ST1-RA provides plug-and-play convenience for field technicians to add hands-free AR remote assistance to their existing Android smart devices. No more fumbling with one hand holding the smart device, pointing at the problem, and the other hand trying to follow instructions. With the ST1-RA’s built-in camera, the remote product support expert sees what the technician sees in real-time. The technician, in turn, sees the expert’s hand in their field of view, instructing them through the problem. This immersive approach transforms how field technicians and product experts collaborate — solving problems much faster.
“Our goal with ST1-RA was to provide field technicians with a simple tool to collaborate with their colleagues without the tool getting in their way or negatively impacting workflows; we achieved that,” said Rich Ryan, CEO of Six15 Technologies. “There are tens of AR solutions in the market today, but unlike ST1-RA, none is purpose-built for simplicity, utility, and rugged use.”
“Help Lightning is about getting more done by not letting technology get in the way,” says Marc Guthrie, CEO of Help Lightning. “With the ST1-RA HUD and our Help Lightning remote assist platform, we have a unique solution for millions of field technicians who use Android devices daily.
To try ST1-RA with Help Lightning, email us at [email protected] or call us at (585) 500-4638, to setup a demo.
Help Lightning customers experience 35% higher first-time fix rates and 30% faster time to resolution. With the ST1-RA, field technicians can do even more by being hands-free and safer in more situations.
If you want to save time, save money, or improve safety (or all three!), visit us at www.six15.com/remote-assist
About Help Lightning
Founded in 2009, Help Lightning provides remote visual assistance software to hundreds of companies, across a variety of industries, with more than 60,000 users in over 90 countries. Large enterprise companies such as Becton Dickinson, Siemens Healthineers, Ricoh, Boston Scientific, DirecTV, and Cox Communications depend on Help Lightning to improve their field service organization and call center first-time fix rates, extend their workforce capacity, and improve customer satisfaction.
About Six15 Technologies
Six15 Technologies designs, develops, and manufactures head-up displays (HUDs) for users operating in the world’s most demanding environments. From the front lines to the factory floor, Six15 is building more than just innovative technologies; the company’s purpose is to productize wearable solutions that help protect lives, enhance performance, and improve safety. Not tomorrow, today. Founded in 2012, the company is headquartered in Rochester, NY, a mecca for optics and technology development. For more information, visit six-15.com or contact us at [email protected].